Privacy Policy

1. Introduction

MobiaL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM marketplace platform and related services. We operate as a reseller of eSIM products in partnership with MobiMatter.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our platform.

2. Information We Collect

2.1 Personal Information

When you create an account, place an order, or interact with our platform, we may collect the following personal information:

• Full name
• Email address
• Phone number (optional)
• Billing address
• Payment information (processed securely via Stripe)
• Device information relevant to eSIM compatibility

2.2 Automatically Collected Information

When you visit our platform, we automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our platform
• Referring website or source
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your eSIM orders
• To create and manage your account
• To communicate with you about orders, support, and updates
• To process payments securely
• To improve our platform and user experience
• To detect and prevent fraud or unauthorized access
• To comply with legal obligations
• To send promotional communications (with your consent)

4. Data Sharing and Third Parties

4.1 MobiMatter

As our eSIM supply partner, MobiMatter receives order-related information necessary to provision and activate your eSIM. This includes your email address and order details. MobiMatter processes this data in accordance with their own privacy policy.

4.2 Stripe

We use Stripe as our payment processor. When you make a purchase, your payment information is transmitted directly to Stripe and is subject to Stripe's privacy policy. We do not store your full credit card details on our servers.

4.3 Resend

We use Resend for transactional email delivery (order confirmations, password resets, verification emails). Your email address is shared with Resend solely for the purpose of delivering these communications.

4.4 Other Disclosures

We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Storage and Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing using PBKDF2
• Regular security audits and monitoring
• Access controls limiting data access to authorized personnel
• Two-factor authentication options for your account

Your data is stored on secure servers. We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete personal data.
• Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
• Right to Restriction: You can ask us to restrict the processing of your personal data.
• Right to Data Portability: You can request your data in a structured, commonly used, machine-readable format.
• Right to Object: You can object to the processing of your personal data for certain purposes.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at privacy@mobialo.eu. We will respond to your request within 30 days.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@mobialo.eu
• General Support: support@mobialo.eu