Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. It's built into most modern smartphones and can be activated by scanning a QR code or entering an activation code.

Question 2

How does MobiaL work?

Accepted Answer

MobiaL is an eSIM marketplace that partners with multiple providers to offer you the best data plans for your destination. Simply choose your country or region, select a plan, complete your purchase, and receive a QR code instantly via email.

Question 3

Which countries are covered?

Accepted Answer

We offer eSIM plans for over 190 countries and territories worldwide, including popular destinations across Europe, Asia, the Americas, Africa, and the Middle East.

Question 4

How long does activation take?

Accepted Answer

Most eSIMs activate within seconds of scanning the QR code. The entire process typically takes under 2 minutes.

Question 5

How do I buy an eSIM?

Accepted Answer

Browse our plans by searching for your destination country or region. Select a plan that fits your needs, add it to your cart, and complete checkout. You'll receive your eSIM QR code instantly via email.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe.

Question 7

Is my device compatible?

Accepted Answer

Most smartphones manufactured after 2018 support eSIM, including iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3a and later. Your device must also be carrier-unlocked.

Question 8

Can I install the eSIM before my trip?

Accepted Answer

Yes, and we recommend it. You can install the eSIM anytime after purchase while you have an internet connection.

Question 9

How do I check my data usage?

Accepted Answer

You can check your data usage in your phone's Settings under Cellular/Mobile Data for the eSIM line.

Question 10

Can I top up my eSIM?

Accepted Answer

Top-up availability depends on the specific plan and provider. Some plans support data top-ups which you can purchase through our platform.

Question 11

Do you offer refunds?

Accepted Answer

We offer refunds for eSIMs that have not been installed or activated. Once downloaded to a device, it cannot be refunded as the digital product has been consumed.

Frequently Asked
Questions

Still have questions?

Frequently Asked
Questions

Still have questions?

Frequently Asked Questions

What is an eSIM?

How does MobiaL work?

Which countries are covered?

How long does activation take?

Still have questions?

Frequently Asked Questions

What is an eSIM?

How does MobiaL work?

Which countries are covered?

How long does activation take?

Still have questions?

Frequently Asked
Questions

Frequently Asked
Questions