Follow these simple steps to get connected in minutes. Choose your device type below.
Navigate to Settings > Cellular (or Mobile Data in some regions).
Tap "Add eSIM" or "Add Cellular Plan" depending on your iOS version.
Select "Use QR Code" to scan the code provided in your order confirmation email.
Point your camera at the QR code from your MobiaL order. The eSIM details will populate automatically.
Your eSIM profile will download. This usually takes 10-30 seconds over a stable internet connection.
Give your eSIM a descriptive label like "Travel Data" or your destination name for easy identification.
Go to Settings > Cellular > your eSIM line > turn on Data Roaming. This is required for the eSIM to work abroad.
Keep your physical SIM as the primary line for calls/SMS, and use the eSIM for mobile data only.
eSIM activation requires an internet connection. Install while you still have Wi-Fi or mobile data at home.
Once deleted, an eSIM cannot be reinstalled with the same QR code. Only remove it after your plan has fully expired.
Use your physical SIM for calls and SMS, and the eSIM for data. This dual-SIM setup is the most reliable.
Data Roaming must be enabled for your eSIM to work in a foreign country. This won't incur extra charges with an eSIM plan.
Having trouble? Find solutions to the most common problems below.
Still need help? Our support team is here for you.